We film the unpacking and packing up of the parcels
sent into and sent from Maker Mends Ltd.
Frequently asked Questions

Q. How much is a CZ(cubic zirconia)?
A. To supply and set a CZ up to 3mm in size including repolishing the item of jewellery is a maximum of £14.00. This price does not include any claw work that may be required. We suggest that, when the item is sent to us, that it is clearly marked with the following instruction"Supply and set CZ up to £14.00". If any further work is required we will return the item with an estimate before proceeding.

Q. How much is a small diamond?
A. To supply and set a diamond. up to 1.5 points (0.015 carats) in size including repolishing the item of jewellery is approx. £24.00. This price does not include any claw work that may be required. We suggest that, when the item is sent to us, that it is clearly marked with the following instruction "Supply and set diamond up to £24.00"
If any further work is required we will return the item with an estimate before proceeding.

Q. Why does this ring look thinner after sizing up?
A. When a ring is sized up the back of the ring which is normally the thinnest part of the shank is extended making it longer and giving the impression that the shank is thinner. We add gold when we size up by 1.5 sizes or more( see ring section). We recommend that you measure the depth and width of the shank, using a proper measuring tool, such as a dial gauge, before sending the item to us. This will show the shank has been made longer and not thinner.

Q. Why does this ring look thinner after sizing down?
A. Normally when we size down we remove the thinnest section of the shank which should give the impression that the shank is thicker. Sometimes the hallmark is close to the middle of the back of the ring, so in order to avoid removing the hallmark we have to take metal away from the side of the shank which means joining a narrow section to a wider section. To make the ring look even we have to file the wider section to the width of the narrow section giving the impression that the shank is narrower. We recommend that when the hallmark is opposite the head of the ring and may effect the sizing, that you measure the depth and width of the shank at the thinnest part, using a proper measuring tool, such as a dial gauge, before sending the item to us.

Q. Why do Laser Hallmarks complicate the sizing process?
A. As these hallmarks are only burnt on to the surface of the metal by a laser they can be very faint. Rings that have laser hallmarks are harder to size as the hallmarks can easily be removed by the buffing and polishing that is necessary to size a ring correctly. We suggest you bring this to the attention of your customer before sending to the workshop for alteration. If the laser hallmark is removed it can be re-added for an approx. cost of £15.00. This will take a further 2-3 weeks as the ring will have to be sent to the Assay Office for remarking.

Q. Why has the same stone fallen out after being reset?
It is unlikely that it is the same stone unless the following procedures are carried out when the item first comes in for repair. A1. Half eternity rings - State which stone is missing by its position relative to the hallmark. For example first stone from left or second stone from right. We also photocopy all items of jewellery and this will also help you to determine which stone was originally replaced. We recommend these are stored by yourselves.
A2. Cluster rings - State which stone is missing relative to a clock face, for example 2 o'clock on outer row , 3 o'clock on middle row. We also photocopy all items of jewellery and this will also help you to determine which stone was originally replaced .We recommend these are stored by yourselves. In both of the above examples the positioning is based on the way you would normally read a hallmark.
A3. For other items of jewellery a small diagram with an arrow pointing to the missing stone is an advantage.

Q. Why do we need to reclaw an item of jewellery?
A1. Claws catching - This is normally an indication that the claws are wearing and as this develops the claws become very thin and start to peel up , making them catch. It would be best to send the item in for an estimate to seek our professional opinion.
A2. Wear at sides of settings - This can effect the strength of a claw and make it weak so although it appears the top of the claw is still holding the stone in place the claw itself is not strong enough to secure the stone.

Q. Why has a chain (necklet or bracelet) broken again?
A. There could be several reasons, another area of the chain has broken, it could be due to wear and tear, because the chain has been caught or the original repair has failed . All of these reasons make it necessary for us to keep a digital image on file.(see next question)

Q. Why do you take a digital photograph of the items you repair?
A..We guarantee our workmanship, we do not guarantee the item of jewellery as a whole. For example if we replace one stone we do not guarantee the stones we didn't work on. This applies to most types of repair so by keeping a digital image on file we can identify whether it is a new problem or a recurrence of the old.

Q. Why do we need to count pearls?
A. A row of pearls that needs restringing is usually stretched and the restringing process removes the slack and the length is reduced although the same number of pearls have been restrung. By counting the pearls before sending the item to us will provide you with a method of reassuring your customer that they haven't lost any pearls even though the length is shorter.

Q. When an item comes as a pair why do we need to send both in?
A. We need both items so that we can match any missing pieces and finishes.

Q. What do you mean by the term "Nearest Matching"?
A. When we are sent in a ring or pendant etc that has a setting that is so badly worn that it needs replacing the most cost effective way to replace that setting for our customers, is to buy a ready made setting from one of the many casting companies that produce settings.We measure the stones and then find a mount that fits the stones. In the ideal situation we are able to find that exact match for the original setting. However, sometimes there may be small differences for example it may have claws that match the pattern but may be slightly shorter or heavier than the original. Sometimes it may look the same from the top view but slightly different from the side view. Sometimes it may look correct all over but will be different from underneath. Which ever option that is chosen will be the best of the choices available to fit the customers stones. If after this explanation your customer insists on the setting being exactly the same then we can reproduce the setting by hand. However, this option involves a much higher cost of which your customer should be made aware. We can provide free of charge estimates if required.
Q. Which is correct Carat or Karat?
A. Both are correct, outside the USA a CARAT is used to describe both the unit of weight of a gemstone (not a unit of size) and the quantity of pure gold contained a piece. In the USA the term CARAT refers to gemstone weight and KARAT to the quantity of gold contained in a piece.
One carat of a dense (heavy) stone will be smaller than one carat of a lighter stone. For example, a one-carat sapphire will be smaller than a one-carat diamond, because sapphires are heavier than diamonds. A carat in jewellery weighs 200 milligrams alternatively 142 carats equals an ounce.
Pure gold is twenty-four twenty-fourths (24/24ths) gold, and is called 24-carat gold. Gold that is 18-caret gold is eighteen twenty-fourths (18/24ths) gold and six twenty-fourths (6/24ths) other metals. Only 24-carat gold is 100% gold.