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Advice for Taking in Repairs

Taking in a Repair

Correct way to use a Loupe/Eyeglass

  1. Stand in a well lit area.
  2. Open the loupe up by pushing the magnifying lens out of the case, its on a hinge so it rotates out.
  3. Hold the case of the loupe between your index finger and thumb.
  4. Raise the loupe to your preferred eye.
  5. You may find that resting your 3rd and 4th fingers across the bridge of your nose helps to stabilize the eyeglass.
  6. Stand up straight or looking slightly up lets light in and brightens the object.
  7. Avoid leaning forward as this may cause a shadow over the object you are inspecting.
  8. Bring the item to the loupe till it appears in focus, don't move the loupe, move the item.
  9. When at desired focal distance rest item against the hand holding the loupe for increased stability - see image.
  10. Working with 10x (or Ten Powered) magnification takes practice so each time you are assessing any piece of jewellery use the loupe. You will see things you cannot see with the naked eye and it looks professional.
  11. As you are looking describe to the customer what you are seeing and point out damage, wear and potential issues.
the correct way to use a jewellery loupe/eyeglass

What to look out for when assessing a ring:

  1. Worn or damaged/missing claws - if one claw is worn or missing there is a high chance the other claws will need replacing too. It is unusual for claws to wear in isolation.
  2. Damaged, worn or broken stones.
  3. Faint or Missing hallmarks.
  4. Worn or broken settings on the sides/base.
  5. Shoulder setting edges or grains that are weak or damaged.
  6. Cracking or faulty metal.

Listed below is ideal information we need on the repair dockets to help process your repairs efficiently:

an example of a repair docket
an example of a repair docket